$26$

$1$ point

Which term is best defined as the ability to address a customer, remember what they said, and then address them in a way that illustrates the brand remembers what they said?

Brand evangelism.

Interactive marketing

Digital marketing.

Social media customer service.

$1$ point

The operations function in business is important to social media strategy because:

Operations are responsible for getting the customers who talk about the brand

It is the number one cause of negative social media talk for ho

Social media professionals must takerespor

take responsibility for the entire user experience with a brand.