2 - a You are responsible for assisting with induction training for new trainees in the restaurant. You need to provide them with information regarding their roles and responsibilities. What type of documentation would you give new trainees on: a. their role and responsibilities b. the structure of the restaurant c. the roles and responsibilities of others in the restaurant

2 b -At induction trainees are asked to form groups according to their job roles, eg. servers, kitchen hands, cleaners and chefs. How does this activity promote cooperativeness and good working relationships between individuals?

2 c - At Jules Hospitality, trainees are required to participate in professional development activities. Provide at least four (4) examples of programs they could be involved in.

2 d - Jules Hospitality attributes their success to their diversity and inclusion policy which states, all individuals must be treated equally. How does this approach develop better work teams?

2 e - . You sometimes have to deal with problems that arise due to stress, personality or cultural misunderstandings. This can lead to potential conflict. What could you do to resolve a conflict situation?