2) Bug tracking tool

This is a bug tracking application that helps identify and track bugs in projects or systems. The project has three modules Admin, Staff, and User.

The Admin can log in to the app and enter the details of the project and staff members, view the complaints of users, assign tasks to the members, track the bug resolution status, and send messages to users. The staff can log in to the app to view bug complaints assigned to them and start working on them. If a member is unable to resolve a bug issue, they can forward the problem to another member. As for the users, they can view the progress status of their bug complaints.

Users can also use the ticket number generated during the submission of their compliant and view the solution plan details for the same. In this way, the bug tracking application keeps the process of monitoring and resolving software bugs transparent and seamless.

Questions:

1. Identify the user groups
2. Note down the business rules
3. Provide the workflow diagram
4. Write down test cases for Create ticket / view ticket / update ticket
5. Provide the steps how to generate the summery reports of the Buug/ Issue status