2. Case. EMPLOYEE'S MISTAKE OF HOTEL AND TOURIST DUE TO LANGUAGE In January the public was shocked...
Question:
2. Case.
EMPLOYEE'S MISTAKE OF HOTEL AND TOURIST DUE TO LANGUAGE
In January the public was shocked by a tourist from Melbourne, Australia named Aneta Baker. Aneta claimed to have been sexually abused by staff at a hotel in Bali. Aneta is an activist and founder of the campaign titled She is Called, one of the websites that voice the progress and freedom of women in Australia.
This incident began when he would check out to come to the front office of the hotel, located on Jalan Sunset Road Kuta, Wednesday (31/1) around 17.00 WITA. At that time there was a misunderstanding between the hotel and Anita and friends who were staying with her, which made her have to pay more for extra beds that were not used, so she asked for a refund. But the hotel employee spoke to him mentioning that this was not the fault of the hotel and took a long time, Aneta felt that it was complicated by hotel employees when asking for a refund.
Spontaneously the initial ADR of the hotel employee offered Aneta a refund with her own money on condition that it allegedly said 'blow job'. The hotel employee was even considered Anita to dare to offer inappropriate things as another option for refund. Feeling something was not fun Aneta then made a recorded video secretly.
The hotel employee is considered to be asking for obscene matters to Aneta Baker who was recorded on the video on the facebook "Listen out for what he says 0:09 seconds in. It's quiet but I caught him! (Listen to what he said in the 09th second. A little slow but I recorded it) "wrote Aneta Baker. Aneta assumes that the staff said "Blow job", besides that Aneta also spread this incident on facebook as a warning to the others. It did not take long, according to Aneta Baker, the hotel's General Guest Services Manager finally found out about it and promised to impose sanctions on its employees. This is evidenced through the posting of Ramada Bali Sunset Road Kuta, the location of the hotel where Aneta is staying.
In his writings, Ramada Bali Sunset Road has imposed sanctions by dismissing the staff from his job. The incident that occurred on 31 January 2018 was considered inappropriate and they apologized profusely to Aneta.
However, a different story was actually delivered by Jerinx, the personnel of Superman is Dead. Reporting from his personal Instagram account, Jerinx asked the public to listen carefully to the statement of the hotel staff in the 9th second. According to him, the staff did not intend to say b *** job, but rather vouchers. In addition, Jerinx considered the staff face was innocent. The assumption of Jerinx was even stronger when reading a post from Ditta Triwidianti's Facebook account that suspected the incident was only a misunderstanding between hotel staff and tourists. The language barrier can be one of the causes. Jerinx added, different perceptions between tourists and hotel staff led to fatal misunderstandings.
"Nobody deserves this experience, and I'm quite glad it happened to me, so that I can voice this complaint, representing those who are afraid to speak out," Aneta wrote in a statement. There was confusion about whether ADR really said that to Aneta. Some defended that the former employee actually said 'voucher'. This case finally reached the police.
Reporting from Merdeka.com, the police ensured that no element of sexual harassment was allegedly committed by ADR to Aneta. Kuta police chief, Commissioner I Nyoman Wirajaya explained that in the 8-minute and 25-minute video, ADR did not mention the words of sexual harassment. "In the recording there were no obscene words. We did a check on the video but it turned out that there was no speech whose content was harassing," Wirajaya told reporters at Kuta Police Headquarters on Tuesday (6/2).
When the video was widely watched by the general public, a joint team of Bali Police, Denpasar Police and Kuta Police investigated the video. "We have checked and we played repeatedly, we did not find words that focus on 'blow jobs'. At present, we are obliged to report ADR temporarily for deeper investigation. If for the legal process we have not found the right article and have not there is a criminal element, "explained the police chief.
Question:
How to do communication across culture correctly so that misunderstandings such as the above cases do not occur? Describe your answer fully
Andersons Business Law and the Legal Environment
ISBN: 978-1305575080
23rd edition
Authors: David P. Twomey, Marianne M. Jennings, Stephanie M Greene