2. Control methods Match each example in the following table with the control method that is or should be used by entering the letter of the example in the answer space next to the correct control method. Answer Control Method Example Bureaucratic control A. Behavior control B. Output control C. Aaron gets up every morning and goes to the restaurant where he cooks. When talking about his job, Aaron says, "I can't help it-I love to make people happy! The looks on their faces when they see their dinners is all the reward I'll ever need!" Aaron has never been late to work, and he always shows up with a smile. Speed is the name of the game when you are picking apples-the more you pick, the more you get paid. Gustavo receives $13 per box. He and his coworkers know that if they pick fewer than five boxes a day, they will be asked to leave the orchard. Employees at Rapid Rents, a furniture rental store, all know that the value that binds them together is respect. That means respect for everyone who enters the store and respect for coworkers up and down the organization's hierarchy. While managers meet with their employees regularly to coordinate schedules, there is really very little formal control needed, since everyone in the organization knows that the most important thing they can do is to treat others with respect. Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ring before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution. Normative control D. Concertive control E. At Eagle Video, each production crew manages itself without much interference from senior management. Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible. Safety is a key concern at most industries, but it is especially important at BigBoom Fireworks Factory. Employees must use carefully standardized procedures for packing fireworks to prevent unwanted explosions. Self-control F. Match each example in the following table with the control method that is or should be used by entering the letter of the example in the answer space next to the correct control method. Answer Control Method Example Bureaucratic control A. Customer satisfaction is the goal of all customer service representatives, but it can be very difficult link customer satisfaction to a particular representative. that reason, representatives are often measured on their behaviors, such as the number of times their phones ring before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution. Emily paints for a living and loves it. She decides how many paintings she will create in any given time period and what kinds of paintings they will be. Fortunately, Emily has the discipline to paint even when she doesn't feel like it, and she has produced many pieces of art that have sold for good prices on the open market. Behavior control B. To Output control c. Normative control D. Concertive control E. Lifeguards may seem to have an easy life, but the work is really very difficult. All lifeguards have to receive specialized training and be prepared to jump into action at a moment's notice if an emergency arises. Professional lifeguards use a paramilitary structure (chief, captain, lieutenant, sergeant, and two levels of lifeguards) so that there is only one person giving orders in the event of an emergency. Abigail is a LEGO genius. Her bosses don't quite know how she does it, but she creates one or two fabulous LEGO creations every day, which are photographed for the pictures on the LEGO boxes. Abigail receives $300 for every project she completes. Sometimes she takes a little more time, and sometimes a little less time, but all her bosses care about are the finished products. At Eagle Video, each production crew manages itself without much interference from senior management. Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible. The employees of Tu Nidito, a nonprofit organization in Arizona, share one common goal: to provide comfort, hope, and support to children and families whose lives have been impacted by a rious medical condition death. Employees are a se-knit group who share the belief that no child should grieve alone. All of their actions are driven by that belief, from fundraising to running a summer camp. New volunteers learn from more experienced employees by listening to the stories they tell about helping children and their families. Self-control F