2. Currently, students are complaining about the long waiting time during the service. The library management is thinking of adding two help desks and two new employees as the alternative to solve the problem. As the operation analyst, you were asked to evaluate the alternative solution's waiting time and compare it with the current system. The cost to set up each counter is RM 5,000, and the monthly payment for each new worker is RM 2,000. What is the suggestion for this problem? Is it better to maintain with the current system, or to change to the alternative solution? Explain your answer. (You can evaluate the alternative solution using QM for Windows)