2 Evaluate loyalty mapping, outlining the steps involved and providing a detailed explanation of two loyalty...

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2 Evaluate loyalty mapping, outlining the steps involved and providing a detailed explanation of two loyalty metrics from the list (CLTV, NPS, Churn rate, and Repeat purchase rate), demonstrating a synthesis of knowledge. Evaluate and elaborate on sentiment listening in social media, critically examining methods to measure the impact of sentiment on brand reputation. Analyze strategic responses to negative sentiment, showcasing a synthesis of knowledge. 2 Evaluate loyalty mapping, outlining the steps involved and providing a detailed explanation of two loyalty metrics from the list (CLTV, NPS, Churn rate, and Repeat purchase rate), demonstrating a synthesis of knowledge. Evaluate and elaborate on sentiment listening in social media, critically examining methods to measure the impact of sentiment on brand reputation. Analyze strategic responses to negative sentiment, showcasing a synthesis of knowledge.