2. Explain the potential problems of using a psychometric test which has low reliability in employment selection. (word limit: 400 words) 3. Starry Hotel is hiring ten customer service officers. The recruitment advertisement is shown below. Suppose you are the human resources executive of Starry Hotel who is responsible for the recruitment process, and you are going to conduct structured interviews as one of the selection methods. Construct ONE situational question to be used in the structured interview and construct the rating anchors for this question using the key issues approach. Explain the competency (or competencies) that you are intended to measure using this question. Customer Service Officer Starry Hotel This role will be responsible to complete check in and check out procedures for customers, follow up customers' reservations and answer customers' questions related to hotels' services. Requirements . Excellent communication skills Time-management skills Detail-minded Patient Willing to learn With a pleasant personality Good knowledge of computer applications (Microsoft Word & Excel) Fluent in written and spoken English and Chinese (Cantonese and Mandarin) At least 1 year experience in guest or customer service