2. Imagine that you work at a large public utility, think Hydro-Qubec, and your manager is asking you to choose a development methodology for a new customer relationship management system that is being implemented to help the organization which has 2 million customers. In the past, they have been using a waterfall approach to develop new information systems, but your manager just went to an international conference and heard that other similar companies to Hydro-Qubec in the world use the SCRUM Agile development methodology. (3 points)

• What would you recommend to her?
• Can you present arguments (a minimum of 2 pros and 2 cons) to help her choose?
• How would you recommend that the organization and your manager proceed to move toward your recommendation?