2. List and explain briefly a 10-step model that quality professional can use to establish a solid foundation for a quality culture in any organization. (10)

a. list and explain the steps of executing the strategic plan. (15)

b. explain the differences of aqcuition, joint venture, and alliances, and give an example company in Indonesia that do partnership strategies (aqcuition, joint venture, or alliances) (15)

c. List and explain strategies that help organizations to satisfying the customers and retaining them over the long term. (15)