$2.$Mr$.$ Heron is a $78-$year$-$old client of theagency you are employed with. He lives in a retirement home but is supported by yourasengy two mornings each week the has been a client of yours for a month. Mr$.$ Heron's forgetfulness is progressing slowlybut he remains a person with precise ideas and preferences regarding how things should be deneMc. Heron's occupation was a high school principaldis held that position for over thirty years. He is married and has two adult children and five grandchildren.

Three times in the last two weeks when you have visited Mr$.$ Heron you have found him hovering near the elevator in his building the has appeared slightly agitated and has not been fully dressed. Today you find him in the same location wearing a suit jacket with no shirt yodercusathand he seems particularly upset. He says to you, "The train is leaving and l've got to be on it or I will be late for school."

a How might Mr$.$ Heron's personality and past experiences influence the behaviour you witness today?

b$.$ What actions or verbal direction might you do or suggest in orgder to make Mr$.$ Heron more comfortable?