$2$

Multiple Answer

$2$ points

Successful CRM strategies share these elements $2$ elements $($Choose $2)$:

Establishes groundwork for the organization's business goals $($Foundational$)$

Needs to consolidate data about each customer $($Analytical$)$

Must identify the many types of customer touch points $($Operational$)$

Provides anonymity around the customer's information $($Privacy$)$