2) Pedro ends his email to a client by saying, "Thank you for your consideration." This example uses A) a rubber stamp. B) discriminatory words. C) negative wording. D) restraint. E) jargon. 3) The direct approach could be a good choice for a bad-news message 2 points if you expect A) the news to be accepted as a routine part of a business relationship. B) the customer will be shocked by the news. C) the news will make the reader angry or upset. D) to be able to solve the problem within a few days. E) the news will disappoint the reader. 4) Which of the following is the most effective buffer statement for an indirect bad-news message? * A) We appreciate that you've let us know about your problem with your espresso machine. B) You didn't follow the directions when you used our espresso machine. C) Although our espresso machine can be tricky to use, we did provide detailed instructions. D) I am sure we can offer a satisfactory solution to your problem. E) You aren't going to like the following news