2 points

QUESTION 12

1. The relationship between the natural variation in the production system and the products design specifications can be quantified using:

   		Six Sigma
   		Control charts
   		A process capability index
   		Fishbone diagrams

3 points

QUESTION 13

1. To avoid shortsighted decision making, Balanced Scorecard measures performance in these areas: financial, customer, internal business process, and organizational learning & growth.

   		True
   		False

2 points

QUESTION 14

1. When selecting appropriate control charts to use for variable data, you should consider what your sample size is and whether your data are normally distributed.

   		True
   		False

2 points

QUESTION 15

1. Key aspects of the theory of constraints include identifying the bottlenecks in the process and balancing the work flows in the system.

   		True
   		False

2 points

QUESTION 16

1. Business Process Design (also known as reengineering) usually involves reorganization of activities to be more process-centered.

   		True
   		False

2 points

QUESTION 17

1. Six Sigma (DMAIC) is best applied when:

   		There is too much variation in the process.
   		There is too much waste in the process.
   		The process is brand new.
   		The process is fundamentally flawed.

3 points

QUESTION 18

1. If a process is performing at the 6 sigma level, this means no more than 3.4 defects per million opportunities to fail taking into account up to 1.5 standard deviations of process drift.

   		True
   		False

2 points

QUESTION 19

1. If Cp is less than 1, then process variability is greater than the customer's tolerance specs (can't satisfy customer); if Cp is greater than 1, you might be able to satisfy the customer.

   		True
   		False

2 points

QUESTION 20

1. Takt time is calculated as

   		Demand volume divided by customer required volume
   		Customer required volume divided by available work time
   		Available work time divided by customer required volume
   		Available work time divided by demand volume

3 points

QUESTION 21

1. A Gantt chart is a diagram that clarifies the interdependency of activities (which tasks must be completed before other tasks may begin) and shows where the critical path lies.

   		True
   		False

2 points

QUESTION 22

1. ISO 14000 is an international standard to help organizations improve their quality performance.

   		True
   		False