2 Points Question 13 ________ is based on the belief that facing the hard facts about what works and what doesn't will help organizations perform better. Option A Scientific management Option B The contingency viewpoint Option C Evidence-based management Option D Behavioral science Question 14 Question 14 2 Points Question 14 Manuel, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Manuel is utilizing Option A management science. Option B behaviorism. Option C the Hawthorne effect. Option D scientific management. Question 15 Question 15 2 Points Question 15 In her strategic planning, the CEO of a home goods manufacturing company is aiming to improve customer service by concentrating on________ stakeholders, such as distributors, local communities, and special-interest groups. Option A external Option B general Option C internal Option D preferred