Question: 2 pts Question 3 9 When Amella arrived at the Ritz - Carlton in the middle of the night, she was exhausted, and her suit

2 pts
Question 39
When Amella arrived at the Ritz-Carlton in the middle of the night, she was exhausted, and her suit was wrinkled from her ten-hour plane trip. The night clerk found someone to dry clean Amelia's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Cariton demonstrated the competitive strategy of:
customer excellence
operational excellence
product excellence
promotional excellence
global excellence
2 pts Question 39 When Amella arrived at the Ritz-Carlton in

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