2 Question 11 (4 points) Saved On average, how many minutes will a customer wait in the queue (excluding the service time)? Keep one digit after the decimal in your answer. Your answer must be a numerical value in terms of "minutes" (But please do not include "minute in your answer!). Your Answer: 32.0 Answer Question 12 (3 points) Saved What is the (theoretical) flow time of this production process (in minutes)? Your answer should be an integer value without unit (but assuming the unit is "minute"). Your Answer: 25 Answer Question 13 (3 points) Saved What is the bottleneck resource? Worker 1 Worker 2 Worker 3 Worker 4 Production Process Consider a production process for Product A which consists of four tasks, T1, T2, T3, and T4. Each activity requires one dedicated worker. The unit load on each activity can be found in the following figure. T1 T2 T3 T4 10 min 8 min 5 min Unit load: 2 min Resource: Worker 1 Worker 2 Worker 3 Worker 4 > Waiting Lines 30 The interarrival time of customers to a service facility is exponential with an average arrival rate of 6 customers per hour. The service facility has a single employee that serves the customers. This person takes on average 8 minutes to serve one customer (assume that this time is also exponentially distributed). Question 9 (4 points) Saved What the probabilitformeistomerservice timaisarahan 10 min