#2 Queuing Theory Mar 15 at 3:18pm Instructions Question 6 0.2 A mail order company has one department taking customer orders and other handling customer complaints. Currently each department has a separate telephone number. Each department has 7 Watts lines served by two customer service representatives. Calls come into each department at the rate of 1 per minute. Each customer service representative takes on average 1.5 minutes to serve a customer. A proposal has been put forward to merge the departments and cross train the workers. The new department would, as a result, have 14 watts lines served by four customer service representatives. As the operations manager, you know that, 6. The proportion of callers getting a busy signal will: Decrease Increase Remain unchanged None of the above Previous Ne Not saved Su o em MDOG