2. Records are normally created to document a transaction and to protects 1 point individual rights. True False 3. Records having historical value are generally considered useful during the audit activities. 1 point True False 1 point 4. Contracts, insurance agreements and other legal documents are types of filing plans. * True False 1 point 5. Disaster management can be defined as strategies for prevention, preparedness and response to disasters and the recovery of essential post-disaster services. True False 1 point 6. Planning is not difficult although it does require time to think of all the possibilities and to make choices. True False 1 point 7. Supplier is people who targeted by companies to sell their products and services. * True 1 point 8. Building teams and groups with the right people to undertake tasks can involve such areas as change management, building team performance, frontline leadership, innovation, strategic thinking, managing workplace relations and coaching and mentoring. True False 9. Human resource expected behaviour of service providers, atmosphere, 1 point tangibles, and technology are examples of product strategy that impacting on customer service. * True False 1 point 10. Organisations must invest in risk assessment policy development, training, management strategies and other activities as well as technology to step up their marketing activities. * True O False 11. Identify records protecting the legal and financial rights of the organisation are part of records registration process. 1 point True False 1 point 12. Clean and sterilize stack area and shelving or other types of storage devices, before returning records. * True False 1 point 13. Legal records are used to protect the rights of an individual or an organization whenever it comes to any legal proceedings. True False 2. Records are normally created to document a transaction and to protects 1 point individual rights. True False 3. Records having historical value are generally considered useful during the audit activities. 1 point True False 1 point 4. Contracts, insurance agreements and other legal documents are types of filing plans. * True False 1 point 5. Disaster management can be defined as strategies for prevention, preparedness and response to disasters and the recovery of essential post-disaster services. True False 1 point 6. Planning is not difficult although it does require time to think of all the possibilities and to make choices. True False 1 point 7. Supplier is people who targeted by companies to sell their products and services. * True 1 point 8. Building teams and groups with the right people to undertake tasks can involve such areas as change management, building team performance, frontline leadership, innovation, strategic thinking, managing workplace relations and coaching and mentoring. True False 9. Human resource expected behaviour of service providers, atmosphere, 1 point tangibles, and technology are examples of product strategy that impacting on customer service. * True False 1 point 10. Organisations must invest in risk assessment policy development, training, management strategies and other activities as well as technology to step up their marketing activities. * True O False 11. Identify records protecting the legal and financial rights of the organisation are part of records registration process. 1 point True False 1 point 12. Clean and sterilize stack area and shelving or other types of storage devices, before returning records. * True False 1 point 13. Legal records are used to protect the rights of an individual or an organization whenever it comes to any legal proceedings. True False