? 2 Sasha Haldane a - . A 1 Normal Title WE SUD Role play - Microsoft Word FILE HOME INSERT DESIGN PAGE LAYOUT REFERENCES MAILINGS REVIEW VIEW DEVELOPER of Cut Calibri (Body) - 11 - A Aa- Po ! T . . . E Copy Paste BIU.abe x x A A-ay-A- Format Painter 1 No Spac... Heading 1 Heading 2 1 Subtle Em... Emphasis Clipboard Font Paragraph Styles 21 2: 11 | 12 | 13 | 14 15 16 17 17 18 19 You work as the customer service/administrative supervisor at Valley Grove Enterprise (VGE), a large scale manufacturer of elegant kitchen fixtures. VGE is located at 25 East-West Paradise, St Catherine. Subtitle Find - ac Replace Select - Editing A L 3 7 8 10 Ashley Bogo, a long-time customer, is quite upset today as she reported that when she was explaining to Shirley that due to a personal challenge she was unable to pay in full for the custom-built kitchen cupboard that she ordered, he acted as if she and her problem was none of his concern. She said Shirley was indifferent to her and that as a long-time customer she deserved better service. Shirley reported the issue to you shortly after and said his behaviour was due to his heavy workload, as, while attending to Mr Bogo, he had five other customers waiting. You and your team spent the next two days evaluating your department and concluded that changes are needed. Required: You and your team will therefore carry out the following activities aimed at changing how certain tasks are carried out at Valley Grove:- 9 1. In groups of three (3), develop a strategy to continuously improve the total quality of the service you intend to provide to customer. Next, demonstrate the implementation of the strategy in a role play to show how Shirley should have dealt with Mrs Bogo and her challenge. The role play should include asking her to deposit a portion of the cost as well as giving her a discount as a loyal customer. (This role play will hereafter serve as a reminder of how Valley Grove will treat with customers) PAGE 1 OF 1 300 WORDS ENGLISH (JAMAICA) ES 130% Speaking: Unmute Start video Share & Partic Sharon Sweeney Me 1 Type here to search PI 30C Rain ALI U