2. The Kano model is useful in gaining a thorough understanding of a customers needs. It helps translate and transform the resulting verbatims using the voice of the customer table that, subsequently, becomes an excellent input for the quality function deployment (QFD) House of Quality. Specifically, the Kano Model attempts to push product development activities from satisfying customers to delighting customers.

Think of a product or service and show how hypothetically how Kano Model and Quality Function Deployment (QFD) are employed to satisfy customers.