2. Through ______, employees determine their level of commitment to making a change a success.

a)	resistance
b)	exploration
c)	knowledge
d)	denial

3. If an employee refuses to commit to changing problem behavior in a crossroads conversation, they are given a same-day summary that recaps the conversation.

	True
	False

4. Performance appraisal is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization.

	True
	False

5. The factor comparison method combines the job-ranking and point-factor methods to provide a more thorough form of job evaluation.

	True
	False

6. Behaviors identify the physical or psychological characteristics of a person.

	True
	False

7. ______ are paid regardless of the number of hours worked per week.

a)	Wages
b)	Incentives
c)	Salaries
d)	Benefits