Question: 2. What is Customer Self-Service and why is it a popular method of proactive problem solving that companies use? List the URL(s) (website address) of

2. What is Customer Self-Service and why is it a popular method of proactive problem solving that companies use? List the URL(s) (website address) of a local/regional company's (not a national chain) website customer self-service page(s) that provide the following customer self-service components: Frequently Asked Questions, Contact Information, Customer Feedback Form, Live Chat, Online Customer Forum

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