Question: 2. What is quality and why is it important? How does quality differ for people? How does it differ between industry (i.e. service industry versus

2. What is quality and why is it important? How does quality differ for people? How does it differ between industry (i.e. service industry versus manufacturing)

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2. What is quality and why is it important? How does quality differ for people? How does it differ between industry (i.e. service industry versus manufacturing)

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