2. Where along a value chain do organizations with an operational excellence strategy need to focus their IT investments and why? Which value discipline is best supported using an "offensive" IT strategy and why? Think carefully don't fall or the HBR 2x2 matrix where everything has to fit so nicely.

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Organizations pursuing an operational excellence strategy typically aim to deliver products or services efficiently at the lowest cost and with high quality In the context of the value chain these org... View the full answer