2. Which are the current challenges for operations managers? 1. Mass customization 2. Empowered employees and enriched jobs 3. JIT performance 4. Rapid product development and design collaboration 5. All of the above

3. Operations managers do all but which of the following? 1. Design goods and services 2. Manage quality 3. Process and capacity design 4. Financing contracts 5. Maintenance

4. The international organization that promotes international trade agreements to lower barriers to free flow of goods across borders is which of the following? 1. NAFTA 2. Maquiladoras 3. European Union 4. MERCOSUR 5. WTO