Question: (2011.) QUESTION THREE (A) Identify and briefly explain the four categories which make up the Cost of Quality model. (20 marks) (B) For one of

(2011.) QUESTION THREE (A) Identify and briefly explain the four categories which make up the "Cost of Quality" model. (20 marks) (B) For one of the four categories, identify five examples of its quality costs. (10 marks) (C) Explain how reporting quality costs by category can help to reduce the cost of defects. Include in your explanation how extra expenditure on quality in one category can save on quality costs in another category. (20 marks) (Total: 50 marks)

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