21) Advantages of using IM rather than email include A) lower cost than phone calls and email. B) availability on a wide range of devices. C) its ability to mimic conversation more closely. D) all of the above. 22) "Spim" refers to A) unwanted email from unknown sources. B) email that contains computer viruses. C) the IM version of email spam. D) none of the above. 23) Many businesses now use to keep project teams up to date, inform employees about general business matters, and provide customer support. A) social networking software B) memos C) blogs D) all of the above 24) "Viral marketing" is A) the unethical practice of marketing products through computer viruses. B) advertising products and services related to the health-care industry. C) spreading the word about your company and products in much the same way that biologi viruses are spread from person to person. D) the process of creating computer viruses to promote your company's anti-virus protection software. 25) When it comes to blogging for business, A) don't worry about proofreading-your audience doesn't expect it. B) you should apply the three-step writing process as you would for any other business mes C) don't spend a lot of time trying to define your audience: you're writing for everyone. D) it is less important to post new material frequently. 21) Advantages of using IM rather than email include A) lower cost than phone calls and email. B) availability on a wide range of devices. C) its ability to mimic conversation more closely. D) all of the above. 22) "Spim" refers to A) unwanted email from unknown sources. B) email that contains computer viruses. C) the IM version of email spam. D) none of the above. 23) Many businesses now use to keep project teams up to date, inform employees about general business matters, and provide customer support. A) social networking software B) memos C) blogs D) all of the above 24) "Viral marketing" is A) the unethical practice of marketing products through computer viruses. B) advertising products and services related to the health-care industry. C) spreading the word about your company and products in much the same way that biologi viruses are spread from person to person. D) the process of creating computer viruses to promote your company's anti-virus protection software. 25) When it comes to blogging for business, A) don't worry about proofreading-your audience doesn't expect it. B) you should apply the three-step writing process as you would for any other business mes C) don't spend a lot of time trying to define your audience: you're writing for everyone. D) it is less important to post new material frequently