21: Consider the Case Study 2 (Admission Hrocess) answer below questions: 1.1. Who are the actors in this process? 1.2. Which actors can be considered as customers in this process? 1.3. What value does the process deliver to its customers? 1.4. What are the possible outcomes of this process? 1.5. I aking the perspective of the customer, identity at least two pertormance measures that can be attached to this process. 1.6. I aking the perspective of the customer, think of at least two issues that this process might have. 1.l. Given the issues in the student admission process identitied in above question, what possible changes do you think could be made to this process in order to address these issues