Question: 2.1 Differentiate between control and breakthrough with the help of an example (NB! Your own example) (4) 2.2 Describe the concept of catchball. (2) 2.3

2.1 Differentiate between control and breakthrough with the help of an example (NB! Your own example) (4) 2.2 Describe the concept of catchball. (2) 2.3 Explain each component of the diagram below. (10) Complaint resolution Feedback Closed-loop Customer Relationship Management CRM Guarantees Corrective action

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