2.1 Discuss the strategy development and implementation process. 2.2 Define the principle of organizational benchmarking and delineate the steps in the benchmarking process. 2.3 Zee manufacturing has experienced 20% defect rates in the previous six months on their soldering process. Perform a Fishbone Diagram root cause analysis on the defect rates by appropriately assigning the correct possible root causes from the below table utilizing the 4Ms