21. For sites performing moderate complexity testing, individuals with the proper qualifications must be identified for which of the following positions? a. Director b. Technical Consultant c. Clinical Consultant d. Testing personnel e. All of the above 22. For sites performing high complexity testing, the Technical Supervisor's responsibilities include: a. Establishing the quality standards of the laboratory b. Provide day-to-day supervision of testing personnel and reporting of results c. Serve as the liaison between the laboratory and its customers d. Test performance and reporting test results. e. All of the above 23. In method verification of performance specification, the performance characteristics that need to be evaluated include: a. Accuracy b. Precision c. Sensitivity d. Specificity e. All of the above 24. Proficiency testing (PT) a. Applies to waived, moderate and high complexity testing b. Is needed for maintaining the CLIA certificate of compliance c. Is evaluated every two years d. Is not required by all laboratories 25. To meet the Quality Assurance (QA) under CLIA'88, the QA plan needs to address all of the following EXCEPT: a. Personnel b. Communications c. Complaints d. Records e. Compliance