21 is the process of identifying relevant environmental elements to define the environment of the organization

1. Elaborating
2. Enactment
3. Offshoring
4. Manufacturing

22 Describe a person with a proactive personality

1. An enthusiastic person who rushes to action, typically a caretaker or working in a fast-paced role that serves others
2. A positive person who identifies opportunities, takes initiative, and perseveres in the face of adversity
3. A logical thinker who takes on one topic or issue at a time, providing thoughtful solutions or answers
4. A neutral person who is unable to see beyond themselves, isn't a good team player , and prefers to work alone.

23 Which is not a characteristic of positive leadership?

1. Creating a positive climate
2. Discouraging positive deviance
3. Dealing with negativity
4. Maintaining positive relationships

24 Which a key benefit of a cohesive team?

1. A cohesive team typically means high productivity among all members
2. A cohesive team leads to better staff morale
3. A cohesive team leads to better performance and fewer mistakes among members
4. A cohesive team provides a supportive climate for leaning

25 Which is not one of Maslow's Hierarchy of Needs?

1. Self-pity
2. Physiological
3. Love
4. Safety

26 Which is a competency associated with successful leadership?

1. Determination to succeed
2. Exploration
3. Creativity
4. Intelligence

27 Contrast intrapersonal conflict and interpersonal conflict

1. Intrapersonal conflict is a person's internal conflict. Interpersonal conflict arises because two or more people who are required to interact have different goals, values, or styles
2. Interpersonal conflict takes an unbiased mediator to resolve. Intrapersonal conflict doesn't require any mediation
3. Interpersonal conflict is one person's conflict with another in a group. Intrapersonal conflict is more than one person having conflict with others in a group
4. Interpersonal conflict deals with avoiding ho-button issues entirely. Intrapersonal conflict deals with accommodating the others in the group to prevent conflict.