21. Quality of work life (QWL) programs include: A. More paid time off and bonuses for staff. B. Less supervision and more empowerment. C. Job enlargement and job enrichment. D. Childcare and a cafeteria benefits program. 22. Authority is: A. The cause of most problems in HSOs and HSS. B. Problematic since it is misused by managers. C. Likely to give managers a Napoleon complex. D. The power to cause something to happen. 23. Accountability means: A. The CFO monitors financial results. B. Someone is answerable for results. C. The CEO uses fiat power, as needed. D. Healthcare teams report to one another. 24. Span of control: A. Became an outdated concept in the electronic age. B. Was used by the classicists in order to monitor output. C. Means there are limits to the number of people managed. D. Means the number of departments must be limited. 25. The matrix organization: A. Has more negative than positive aspects and may be destructive. B. Facilitates coordination and communication in patient care. C. Is only appropriate for large, complex HSOs or hospitals. D. Is mandated by various accreditation and certification groups