22.

Question 22

Mores are

Selected answer will be automatically saved. For keyboard navigation, press up/down arrow keys to select an answer.

a

The little extras an employee gives

b

Customary behaviors that must be followed to preserve the organizations efficient operation and survival

c

An interviewing criterion crucial to hiring

d

A training tool to ensure better employee communication

24.

The most important influence on any organizational culture is

Selected answer will be automatically saved. For keyboard navigation, press up/down arrow keys to select an answer.

a

The behavior of the organizations leader

b

The cultural values of the behind-the-scenes employees

c

What the guest expects

d

Managerial instructions to employees

25.

Walt Disney World refers to employees as cast members because

Selected answer will be automatically saved. For keyboard navigation, press up/down arrow keys to select an answer.

a

The employee union contract requires that terminology

b

Schein wanted it that way

c

It reminds employees that they are playing roles in a show

d

Guests can identify employees more easily