2.2 READ THE WORD BELOW I NEED Training Design FOR THIS ? This is the beginning stage of the training design. The human resource department will identify the skill gap among the employees. In this case, the members were not directly involved with the assessment process. The new hiree underwent massage training with the lead massage therapist in Mandara Spa headquarters in Petaling Jaya. Each participant showed great potential; however, Harish Kumar noticed the engagement level was low when they were sent to the real setting in the hotels. He realized they needed additional help. Thus he did a verbal survey. He realized that cultural differences and the confidence to speak were the main barriers to their performance.