22. What conclusion can we make about emotional intelligence?

a) We should step in and solve our subordinates problems for them when it is clear they are struggling at work.

b) Emotional intelligence is twice as important as IQ in the business world.

c) We should never show negative emotions at work.

d) It is not only important to manage our own emotions, but also to be able to help others manage their emotions at work.

24. In Glenn Rolfsens TED talk about unhealthy work environments, what did he suggest to stop bad behavior?

a) Have the senior leaders of the organization publicly model good behaviors.

b) Make sure there is a process that employees can access to report bad behavior.

c) Team members should attend group therapy to stop bad behavior.

d) Have team members sign a pledge committing themselves to stop bad behavior.

30. What is a key conclusion drawn from Golemans work on leadership?

a) The Authoritative leadership style has the strongest positive influence on leadership performance.

b) The most effective leaders combine Democratic and Pacesetting leadership styles.

c) A leader cannot be authentic and at the same time exhibit different leadership styles.

d) A coercive leadership style is never appropriate.