23. A(n) _______ approach is a behavior-based evaluation approach where the evaluation criteria consist of statements or examples of exceptionally good or poor performance employees display over the course of the evaluation period.

a. forced-choice

b. critical incident

c. paired scale

d. evaluation scale

24. ______ is a bias that results when an evaluation of one or more persons is artificially inflated or deflated when compared to the evaluation of another person.

a. Primacy error

b. Contrast effect

c. Halo effect

d. Recency error

25. A process by which an employee with disciplinary problems progresses through a series of disciplinary stages until the problem is corrected is called ______.

a. progressive discipline

b. positive discipline

c. stage discipline

d. corrective action