23. You are working in a customer facing environment and a customer you are working with starts to raise their voice. Keeping in mind that there is no aggression, threats, or actions however you can tell they are frustrated as their voice is becoming louder and their tone has changed. What would be the best way to manage the situation? * Mandatory A. Encourage them to remain calm or you will call security over B. Keep calm, explain that you will work with them as best as you can to achieve the desired outcome C. Tell them that if you're unable to help them, you will support them with a referral to appropriate channels D. Raise your voice back to show that you won't be spoken over