24.) Boundary spanners are important because:

a. they are extremely good at specific tasks that help the organization to succeed

b. they are the highest-paid employees in the organization

c. they connect employees with other employees in the organization who can help them to answer questions they have

d. they acquire information from external sources that helps the organization to maintain/gain a competitive advantage

27.) Social information processing theory stresses that employees pay the most attention to _____ when developing perceptions of the organization and events that occur within it.

a. information provided by top-level managers

b. bosses/managers

c. coworkers

d. objective information provided by the organization

e. friends in other organizations

28.) We should be careful of who is in our social network (see Adam PacMan Jones, Michael Vick) and careful of who we choose as a mentor because:

a. Social capital can have negative effects on our careers, as well as positive

b. A bad mentor will engage in unethical behavior to help us get ahead

c. All of the above

d. the wrong person may be more committed to other proteges

e. Ties with the wrong people will certainly lead to a scenario in which you are in a club and someone makes it rain and then someone else gets shot

29.) A relatively new development is that most of us must act at work or display emotions that we are not actually feeling. For example, customer service reps must be friendly to abusive customers, and debt collectors must be mean to good people experiencing difficult times. This is particularly difficult because behaving in a manner that is inconsistent with your actual attitudes or emotions:

a. causes cognitive dissonance

b. causes low self-efficacy

c. causes positive subjective well-being

d. causes low self-esteem