24. Email is an effective communication method for _____.

A. making decisions

B. resolving conflicts

C. generating ideas

D. establishing trust

25. Good communication is most likely to occur when which of the four quadrants is the largest?

A. unknown

B. facade

C. blindspot

D. arena

IV. GROUPS & TEAMS (5+2)

26. The impetus for incorporating teams into organizational structures is _____.

A. increased complexity

B. flexibility

C. scale of organizational tasks

D. all of the above

27. Which of the following is not a characteristic of self-managed work teams?

A. they determine how they will accomplish their goals

B. they are usually responsible for an entire process or product

C. they are leaderless

D. they often select their own members

28. Which of the following is an advantage of group decision making when compared to individual decision making?

A. increased diversity of views

B. increased conformity pressures

C. increased dispersion of accountability

D. increased pace of decision making