24. If you are going back and checking your work based on all the 3 phases then you are in the stage of the writing process.(1 Point) analysing proof reading writing evaluating 25. Why are business letters necessary? i. a permanent record in required ii. confidentiality is paramount iii. formality and sensitivity are essential iv, a persuasive, well-considered presentation is important(1 Point) i only i, iil and iv i, ii and iii i, ii, iii and iv 26. The direct organizational plan (1 Point) Saves the reader's time. Ensures a fair hearing. Minimizes a negative reaction. Respects the feelings of the audience. 27. Which one of the following is NOT a goodwill message?(1 Point) giving thanks to a person giving recognition for achievement informing a person about their termination conveying sympathy for a loss of a loved one 28. Rosa recently purchased a new blender online after reading all the good reviews. After a few days she received her blender but when she plugged it in and tried to use it, the blender didn't turn on. What kind of letter would Rosa have to write to get a refund or exchange of product?(1 Point) persuasive claim latter informal report cover letter goodwill messages