2.4: Recommend improvements to the performance development system in response to collated data You have received the results of the Performance Improvement plan implemented and completed by the Customer Service Manager. It is indicated that Alice has shown great improvement whereas Paul has not made any improvement on interpersonal skills. Also . based on the data collated on the performance appraisals conducted, most of the customer service staff members were having the following skill or performance gaps: Time management skills Decision making and problem-solving skills Skills to communicate with customers from culturally and linguistically diverse (CALD) backgrounds. There is also a general feedback about how the PDP was created and implemented with no discussions done with the ground level working teams. The team members