(25 marks) (25 marks) (25 marks) 1. What are human skills and why are they important at all levels of management? Which of these three skills - human, technical and conceptual should a CEO of an organization focus on and why? 2. If Maslow's hierarchy of needs theory is correct, how can a manager use it to become more effective in handling professional workers? Support your discussion with appropriate use of examples. 3. A new business venture must develop a comperehensive business plan to borrow money to get started. Companies say they did not follow the original plan closely. Does that mean that developing the plan was a waste of time for these eventually successful companies? Support your discussion with suitable examples. 4. Would you expect the structure of a company such as Facebook, which operates almost entirely online, to differ from the structure of a bricks- and-mortar company, such as Singtel, which uses the Internet for some things, such as customer service and business-to-business transactions? Why or why not? Support your discussion with examples. (25 marks)