Question: *25. Using the data below and assuming the workload is 26 hours, what will the agent occupancy be if two agents are not in their

*25. Using the data below and assuming the workload is 26 hours, what will the agent occupancy be if two agents are not in their seats as planned for 30 second ASA? 27 staff = ASA 141 sec = 33% SL 28 staff = ASA 55 sec = 56% SL 29 staff = ASA 28 sec = 72% SL 30 staff = ASA 16 sec = 82% SL

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