1. (/25pts) Consider a process to deliver meals to those in need with the following three steps and the processing times and number of resources shown

Step	Processing time (min/meal)	# Workers
1) Pick items	20	4
2) Pack in box and add address	12	2
3) Deliver	32	6

a) (/7) What is the capacity of each step (meals/hr)?

b) (/5) Which step is the bottleneck? What is the process capacity (meals/hr)?

c) (/3) What is the flow rate of the process, if demand is 8 meals/hour?

d) (/5) If demand is 8 meals/hour what is the utilization of each resource?

e) (/5) One of the workers has called in sick. Workers at the food pantry are cross-trained to do either step 1 or 2 but cannot do step 3 (drive). Can the process be rebalanced among the remaining workers to meet demand?