25-SA1-SJ-V.3-07012025%20(1).pdf 19 / 22 - 75% + Section B Question 1 (17 marks) Read the fictitious scenario and answer the questions that follow: Imran, a small business owner in Cape Town, has heard about the role of the ombudsmen in South Africa as a way to resolve disputes without going to court. He faces the following challenges: 1. His pension application has been delayed for over a year, with no clear response from the administrator. 2. He disputes a tax assessment issued by the South African Revenue Service (SARS), which he believes was calculated incorrectly. 3. He purchased a faulty electronic appliance from a retail store, but the store has refused to provide a refund or replacement. Imran is unsure about the powers and types of ombudsmen and whether these entities can assist him in resolving his disputes. He knows you are studying law at Boston City Campus and approaches you for advice. Required: 1.1. Define the role and function of an ombudsman. (5 marks) 1.2. Analyse which ombudsman Imran should approach for each of his disputes and explain why (12 marks) D OSHIBA