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Tara is a customer service representative for a car dealership. Every day, she gets 100 calls from customers. She is rather unmotivated to go "above and beyond in her customer service because that would require additional effort. While she could give additional effort, she is not motivated to do so because she would not be compensated for that additional effort. Tara's general unwillingness to go "above and beyond could be best diagnosed as a breakdown in: Equity O Valence Expectancy Exchange Instrumentality