Question: 28. The impact of overtime and second shift on variable costs is a) the sane and only impacts turnover b) will be covered by increase

28. The impact of overtime and second shift on variable costs is a) the sane and only impacts turnover b) will be covered by increase sales c) not important in decision making so does not matter d) different from first shift

29. The Situation Analysis explains a) the drift b) TQM processes c) customer buying criteria d) labor relations and collective bargaining rules

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