29. A group process that anonymously generates ideas or judgments from physically dispersed experts is called:

A. Brainstorming

B. The Delphi technique

C. The nominal group technique

D. Groupthink

30. Escalation of group conflict is characterized by all of the following except for _____.

A. pursuing increasingly extreme demands or objectives

B. using increasingly coercive tactics

C. focusing intensely on the core issue under dispute

D. enlisting other parties to take sides in the conflict

31. Which of the following best describes the result(s) of dysfunctional conflict?

A. reduced job satisfaction

B. increased absenteeism

C. lower morale

D. answer choices a, b and c

32. Fisher and Shapiro identify which of the following as a key concern in managing emotions in negotiations?

A. autonomy

B. affiliation

C. status

D. all of the above

33. Which of the following is not part of the definition of leadership?

A. establish procedures for a group

B. motivate group members to achieve goals

C. establish direction for a group

D. gain group members commitment